Can I return my machine once I receive ?

Returns & Exchanges

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If return happens due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No restocking fee to be charged to the consumers for the return of a product.

Note: Regarding the returned printer, we do not undertake the shipping costs if it's not the printer itself problem, and if the return to China is required, we also do not undertake the tax that may occur.